Appointment Agreement

Updated April 2024

Introduction

The intent of this policy is to clearly state boundaries which honour both of our time, resources and energy. This policy addresses payment, cancellation, rescheduling and refunds.

Payment

Full payment is required at the time of booking. The currency of payment is in Canadian Dollars. The accepted method of payment is credit card or paypal.

Cancellations/rescheduling

You can cancel or reschedule your appointment up to 24 hours before the appointment time. Appointments that are cancelled or rescheduled within less than 24 hours of the scheduled appointment time are non-refundable. Please email me to let me know as soon as possible.

Late for appointment

In case you are running late, there is a grace period of 15 minutes at the beginning of each appointment. If you have not attended your scheduled appointment within the 15 minute grace period, the appointment will not occur and is non-refundable.

Meeting & Communication

Unless otherwise arranged, sessions will occur virtually, via zoom. Instructions on how to join a zoom meeting are here. Communication outside of the scheduled meeting time will be through email, this includes notifying of cancelling/rescheduling. My email is brianne@soulscompasshealing.com or use the message function on the ‘contact’ page of the website.

Appointment email reminders

You will receive 3 reminder emails, the first 96 hours before your appointment time, the second 24 hours before your appointment time and the last 2 hours before your appointment time.